Frequently asked questions

You can create an account or set one up at checkout.

Yes, due to the secure nature of our products and services and the regulated nature of our business we require an account to be created under your company name.

Businesses and corporate entities can buy from BDO Store. Please enter your registered company or business name as part of the registration process, and if applicable, your VAT number.

Login to your account to update your information, then click on ‘Addresses’ or ‘Account details’.

You can update your login details and reset your password.

Please get in touch with us.

We currently accept orders from UK and EU countries, and in GBP only.

You can pay direct via credit or debit card or by invoice. These options can be chosen at checkout. All orders are charged in GBP.

Once you place your order, we need to check that we don’t have a conflict of interest. It’s something we have to do to comply with the rules on independence, quality and risk. These checks will take a few working days and we aim to complete them as soon as possible.

You order will display as ‘Processing’ in your account while we carry out these checks.

After you place your order, we need to check that we don’t have a conflict of interest. You order will display as ‘Processing’ in your account while we carry out these checks. Once this is complete you will be able to access your product, and the ‘Processing’ status will change to ‘Access’. You will be notified of this update via email.

Please login to your account and refer to the ‘My products’ section. The status will change to ‘Access’ once we have carried out the conflict checks. You will be notified of this via email.

Some products may be sent to you directly, in which case we will notify you of this on your order.

Please get in touch with us.

You can view your orders in your account under ‘Order history’. A separate VAT invoice will be sent to you within a few days, regardless if you pay online or not.

Your payment card (if you paid online) will be charged immediately when you place your order. If you requested an invoice then please follow the payment instructions on the invoice.

Please get in touch with us.

We accept Visa, Mastercard and American Express debit, credit and charge cards registered to UK or EU countries. We do not accept payment cards from other countries. The maximum payment amount allowed is £10,000. For purchases in excess of £10,000, please contact us.

Please retry the card, and/or use another card, or you can request an invoice to settle ahead of the order being fulfilled. If you need support, please contact us.

Please get in touch with us.

Please read our Privacy Policy.

Please get in touch or call our technical customer support team on 0208 057 1200.

Please get in touch or call our technical support team on 0208 057 1200 and describe your issue.

Please get in touch, call our technical support team on 0208 057 1200, or email the technical support team at the address in your P11D Software help guide, and describe your issue.

Client machine

• Version – Compatible with Windows 10 and above
• Processor – 1.8GH or Higher
• Ram – At least 1GB
• Free Space – 4.5GB
• System Type – 32/64bit operating System
• Additional Software – Microsoft .Net 4.6.1 installed

Server Minimum Specification

• Version – 2008R2 or later
• Processor – 1CPU
• Ram – 4GB
• Database size – limited to your environment P11D Software supports a PAC file.
• The collation of the database is SQL_Latin1_General_CP1_CI_AS
• The P11D Database is not encrypted
• Application will support C-NAME